NOT ALL PRODUCTS SOLD BY WITCH DOCTOR DESIGNS INCLUDE A LIMITED WARRANTY. TO SEE IF YOUR PRODUCT QUALIFIES, CHECK THE PRODUCT MANUAL FOR YOUR SPECIFIC PRODUCT OR VIEW THE PRODUCT DESCRIPTION AT WITCHDOCTORDESIGNS.COM.
W1.0 LIMITED WARRANTY
The LIMITED WARRANTY is only valid only if the buyer purchased the product directly from Witch Doctor Designs.
Witch Doctor Designs warrants the mechanical and electronic components of the product to be free of defects in material and workmanship if used under normal operating conditions for a period of one (1) year from the original date of delivery, unless a longer minimum warranty period is mandated by applicable local laws.
W2.0 SERVICE / RETURN MATERIALS AUTHORIZATION
To obtain warranty service, please contact Witch Doctor Designs or submit a SERVICE REQUEST form found at witchdoctordesigns.com BEFORE returning the product. All inquiries must be accompanied by a description of the problem. Witch Doctor Designs will assess the request and determine the item’s eligibility for warranty repair. The buyer must respond to Witch Doctor Designs requests for additional information from the buyer such as photographs, videos or other forms of evidence pertaining to the problem or the item’s working environment. Once Witch Doctor Designs, in sole discretion, deems the item eligible for warranty repair, Witch Doctor Designs will start a RETURN MATERIALS AUTHORIZATION (RMA) and the following will ensue:
The buyer will ship or deliver the item to Witch Doctor Designs via a means agreed to by Witch Doctor Designs prior to shipment or delivery. The buyer incurs all shipping and freight costs associated with getting the item to Witch Doctor Designs regardless of whether the item meets the terms of the Warranty.
Once Witch Doctor Designs receives the item to be repaired, Witch Doctor Designs will repair the item and ship it back to the buyer at no cost.
If Witch Doctor Designs discovers, upon physical inspection, elements of damage which were not sufficiently represented by the buyer prior to shipping the item to Witch Doctor Designs or requires additional repairs not previously known or covered by the warranty, Witch Doctor Designs reserves the right to change an item’s eligibility for warranty repairs. If Witch Doctor Designs deems the item ineligible for warranty repair or requires repairs not previously known or covered by the warranty, Witch Doctor Designs will issue a quote to the buyer for repairs and return shipping. Once a quote for repair is agreed upon by the buyer, Witch Doctor Designs will issue an invoice for the repairs and return shipping. Witch Doctor Designs will not commence repairs until the invoice is paid by the buyer.
If the buyer does not accept the quote for repairs, Witch Doctor Designs will hold the item for a period of up to 6 weeks in which the buyer must either arrange to retake ownership of the item, incurring all associated shipping and freight costs or sell the item back to Witch Doctor Designs for a negotiated price. It is Witch Doctor Designs sole discretion to offer or not offer a buy-back option during this time. If the buyer does nothing after 6 weeks and/or fails to respond to Witch Doctor Designs’ communication regarding the matter, Witch Doctor Designs will ship the item back to the buyer C.O.D. with a separate invoice for freight and packing.
The Limited Warranty does not cover the product if it has been electronically, mechanically or aesthetically modified in any way.
If the product needs to be modified or adapted in order to comply with applicable technical or safety standards on a national or local level, in any country other than the USA, the modification/adaptation shall not be considered a defect in materials or workmanship. The limited warranty does not cover any such modification/adaptation, regardless of whether it was carried out properly or not.
Under the terms of the limited warranty, Witch Doctor Designs shall not be held responsible for any cost resulting from a modification/adaptation.
The limited warranty covers only the product’s pneumatic/electronic components and in some instances, elements of armature or mechanism integrity. Components covered by the warranty vary by product. Please refer to the product’s user manual to see which specific components for that product are covered.
The Warranty does not cover foam and latex components nor exterior imperfections such as but not limited to paint, costumes and adornments unless otherwise stated in the warranty for each specific product.
Damage/defects caused by the following conditions are not covered by the limited warranty:
Improper handling, neglect, failure to maintain or failure to operate the unit in compliance with the instructions given in the product’s user manual.
Connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used.
Damage/defects caused by acts of God/Nature (accident, fire, flood, etc) or any other condition that is beyond the control of Witch Doctor Designs.
Damage/defects caused by accident or exposure to conditions causing abnormal stress on the product in accordance with the normal operating conditions listed in the user manual.
Free inspections and maintenance/repair work are expressly excluded from the limited warranty, in particular, if caused by improper handling of the product by the user. This also applies to defects caused by normal wear and tear.
Any repair carried out by unauthorized personnel (user included) will void the limited warranty.
International buyers are subject to ALL charges associated with shipping the product to and back from Witch Doctor Designs regardless of whether a repair is deemed warranty eligible or not.
Witch Doctor Designs does not sell new products directly through online auctions, messages boards or third-party online exchanges. Purchases made through any of these means are on a “buyer beware” basis. Sales receipts that did not originate from Witch Doctor Designs will not be accepted for warranty verification nor will Witch Doctor Designs repair or replace any product purchased via these means.
The amount of time needed to complete a warranty repair can be affected by a variety of factors who’s potential impact on the repair timeframe are indeterminate with any certainty, such as but not limited to the buyer’s obligations to complete certain tasks in a timely manner, availability of parts, materials or technical resources can all delay repair timeframes. Therefore, Witch Doctor Designs cannot guarantee nor shall be held by any designated date or number of days by which a warranty repair is to be completed. Witch Doctor Designs will make best effort to complete a warranty repair as soon as possible. Witch Doctor Designs is not liable for any damages resulting from a prop/effect being inoperable due to warranty repair during times that the buyer’s attraction is open for business to the public.
The limited warranty is extended exclusively to the original buyer and is not transferable to anyone who may subsequently purchase the product. No other person shall be entitled to give any warranty promise on behalf of Witch Doctor Designs. The limited warranty is valid only for use by the buyer and becomes void if the product is rented or hired by another user.
W6.0 DAMAGE CLAIMS:
Witch Doctor Designs shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitation of exclusion may not apply to you. Furthermore, Witch Doctor Designs shall have no liability to the buyer under the warranty for any consequential or indirect loss or damage of any kind. In no event shall the liability of Witch Doctor Designs under the limited warranty exceed the invoiced value of the product.
W7.0 LIMITATION OF LIABILITY:
The limited warranty is the complete and exclusive warranty between the buyer and Witch Doctor Designs. It supersedes all other written or oral communications related to the product unless officially amended. The only way in which these terms may be amended is in writing and signed by both parties prior to the original date of delivery. Witch Doctor Designs provides no other warranties for the product.
W8.0 OTHER RIGHTS & NATIONAL LAW:
The limited warranty does not exclude or limit the buyer’s statutory rights as a consumer in any way.
The limited warranty regulations mentioned herein are applicable unless they constitute an infringement of applicable mandatory local laws.
The limited warranty does not detract from the seller’s obligations in regard to any lack of conformity of the product and any hidden defect.
Warranty service conditions are subject to change without notice. For the latest warranty terms and conditions and additional information regarding Witch Doctor Designs limited warranty, please refer to witchdoctordesigns.com.