W1.0 LIMITED WARRANTY:
NOT ALL PRODUCTS SOLD BY WITCH DOCTOR DESIGNS INCLUDE A LIMITED WARRANTY. TO SEE IF YOUR PRODUCT QUALIFIES, CHECK THE PRODUCT MANUAL FOR YOUR SPECIFIC PRODUCT OR VIEW THE PRODUCT DESCRIPTION AT WITCHDOCTORDESIGNS.COM.
The LIMITED WARRANTY is only valid only if the buyer purchased the product directly from Witch Doctor Designs.
Witch Doctor Designs warrants the mechanical and electronic components of the product to be free of defects in material and workmanship if used under normal operating conditions for a period of one (1) year from the original date of delivery, unless a longer minimum warranty period is mandated by applicable local laws.
W1.2 NORMAL OPERATING CONDITIONS:
Normal operating conditions are specific to each item and can be found in the product’s user manual.
W2.0 RETURN MATERIALS AUTHORIZATION:
To obtain warranty service, please contact Witch Doctor Designs or submit a WARRANTY SERVICE REQUEST form found at witchdoctordesigns.com BEFORE returning the product. All inquiries must be accompanied by a description of the problem. The buyer must respond to Witch Doctor Designs requests for additional information from the buyer which may include but not be limited to requests for photographs, videos or other forms of evidence pertaining to the problem or the environment in which the product was being used, until satisfied, prior to determining the product’s warranty eligibility. After verifying the product’s warranty eligibility, Witch Doctor Designs will issue a RETURN MATERIALS AUTHORIZATION (RMA) number.
Subsequently, the product must be returned to Witch Doctor Designs with the RMA number in a means agreed to by Witch Doctor Designs prior to return shipping. The buyer pays freight and insurance costs for getting the item to Witch Doctor Designs. Witch Doctor Designs is not responsible for any additional damage incurred to the product during delivery. Witch Doctor Designs will repair or replace the product and ship it back to the buyer at no cost when warranty eligible.
The Limited Warranty does not cover the product if it has been electronically, mechanically or aesthetically modified in any way.
If the product needs to be modified or adapted in order to comply with applicable technical or safety standards on a national or local level, in any country other than the USA, the modification/adaptation shall not be considered a defect in materials or workmanship. The limited warranty does not cover any such modification/adaptation, regardless of whether it was carried out properly or not.
Under the terms of the limited warranty, Witch Doctor Designs shall not be held responsible for any damages resulting from a modification/adaptation to the product.
The limited warranty covers only the product’s pneumatic/electronic components and in some instances, elements of armature or mechanism integrity. Exact components covered are listed in the user manual for each specific product.
It does not cover foam and latex components nor exterior imperfections such as but not limited to paint, costumes and adornments unless otherwise stated in the warranty for each specific product.
Damage/defects caused by the following conditions are not covered by the limited warranty:
Improper handling, neglect, failure to maintain or failure to operate the unit in compliance with the instructions given in the product’s user manual.
Connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used.
Damage/defects caused by acts of God/Nature (accident, fire, flood, etc) or any other condition that is beyond the control of Witch Doctor Designs.
Damage/defects caused by accident or exposure to conditions causing abnormal stress on the product in accordance with the normal operating conditions given in the user manual.
Free inspections and maintenance/repair work are expressly excluded from the limited warranty, in particular, if caused by improper handling of the product by the user. This also applies to defects caused by normal wear and tear.
Any repair carried out by unauthorized personnel (user included) will void the limited warranty.
If an inspection of the product by Witch Doctor Designs shows that the defect in question is not covered by the limited warranty, the inspection costs as well as the freight costs associated with getting the product back to the buyer are payable by the buyer.
Products which do not meet the terms of the limited warranty will be repaired exclusively at the buyer’s expense. Witch Doctor Designs will inform the buyer of any such circumstance prior to performing repairs. If the buyer fails to submit a written repair order within 6 weeks after notification, Witch Doctor Designs will return the unit C.O.D. with a separate invoice for freight and packing. Such costs will also be invoiced separately when the buyer has sent in a written repair order.
Witch Doctor Designs may in some cases elect to ship a part to the buyer and/or remotely support a qualified repair technician in making a warranty repair. Such instances are solely at the discretion of Witch Doctor Designs and will be documented in writing prior to making repairs.
International buyers are subject to ALL charges associated with shipping the product to and back from Witch Doctor Designs regardless of whether a repair is deemed warranty eligible or not.
Witch Doctor Designs does not sell new products directly through online auctions, messages boards or third-party online exchanges. Purchases made through any of these means are on a “buyer beware” basis. Sales receipts that did not originate from Witch Doctor Designs will not be accepted for warranty verification nor will Witch Doctor Designs repair or replace any product purchased via these means.
The amount of time needed to complete a warranty repair can be affected by a variety of factors who’s potential impact on the repair timeframe are indeterminate with any certainty, such as but not limited to the buyer’s obligations to complete certain tasks in a timely manner, availability of: parts, materials or technical resources can all delay repair timeframes. Therefore, Witch Doctor Designs cannot guarantee nor shall be held by any designated date or number of days by which a warranty repair is to be completed. Witch Doctor Designs will make best effort to complete a warranty repair as soon as possible. Witch Doctor Designs is not liable for any damages resulting from a prop/effect being inoperable due to warranty repair during times that the buyer’s attraction is open for business to the public.
The limited warranty is extended exclusively to the original buyer and is not transferable to anyone who may subsequently purchase the product. No other person shall be entitled to give any warranty promise on behalf of Witch Doctor Designs. The limited warranty is valid only for use by the buyer and becomes void if the product is rented or hired by another user.
W6.0 DAMAGE CLAIMS:
Witch Doctor Designs shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitation of exclusion may not apply to you. Furthermore, Witch Doctor Designs shall have no liability to the buyer under the warranty for any consequential or indirect loss or damage of any kind. In no event shall the liability of Witch Doctor Designs under the limited warranty exceed the invoiced value of the product.
W7.0 LIMITATION OF LIABILITY:
The limited warranty is the complete and exclusive warranty between the buyer and Witch Doctor Designs. It supersedes all other written or oral communications related to the product unless officially amended. The only way in which these terms may be amended is in writing and executed by both parties prior to the original date of delivery. Witch Doctor Designs provides no other warranties for the product.
W8.0 OTHER RIGHTS & NATIONAL LAW:
The limited warranty does not exclude or limit the buyer’s statutory rights as a consumer in any way.
The limited warranty regulations mentioned herein are applicable unless they constitute an infringement of applicable mandatory local laws.
The limited warranty does not detract from the seller’s obligations in regard to any lack of conformity of the product and any hidden defect.
Warranty service conditions are subject to change without notice. For the latest warranty terms and conditions and additional information regarding Witch Doctor Designs limited warranty, please refer to witchdoctordesigns.com.